Frequently Asked Questions
Everything you need to know about our premium knitwear and services.
What makes Guest In Residence cashmere unique?
We specialize in 'heirloom' quality knitwear, utilizing high-grade 100% cashmere fibers sourced for their longevity, softness, and ability to resist pilling over time.
How should I care for my cashmere garments?
To preserve the life of your pieces, we recommend hand washing in cold water with a gentle wool detergent or professional dry cleaning. Always lay flat to dry and never hang knitwear.
What is your shipping policy?
We offer standard and expedited shipping globally. Orders are typically processed within 1-2 business days, and tracking information is sent via email immediately upon dispatch.
What is your return and exchange policy?
We accept returns of unworn, unwashed items with original tags attached within 30 days of delivery. Please note that certain limited-edition collaborations may be final sale.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International duties and taxes are calculated at checkout to ensure a seamless delivery process without hidden fees.
How do I find my correct size?
Our pieces are designed with various fits, from slim to oversized. Please refer to the specific 'Size Guide' located on each product page for detailed measurements.